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Was it easy to take an appointment ?
Were you promptly attended to at reception ?
Were you explained the job to be performed on your vehicle ?
Were you explained the cost estimete when giving for service ?
Was the vehicle delivered on time ?
Were the repairs carried out explained to you at the time of delivery ?
Were you satisfied with the explanations of charges at the time of delivery ?
Was the service advisor able to understand the problems even if not fully explained ?
Was the vehicle returned clean & washed ?
Was the Customer Lounge clean & comfortable ?
Were the spare parts readily available?
Overall service experience ?
Your comments / suggesions
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